You want to have the welfare of your employees at heart but it’s difficult to know where to start when your employees provide their services in the homes of the clients they serve. One home might present completely different challenges than the next. This article will walk you through three things you can do to protect your home service employees.
Train for Different Situations
Make sure your employees are trained for different situations and risks that come with working in various home service roles. It’s important to think widely about different risks entailed to ensure that your employees will be able to feel comfortable and confident in whatever situation they are put in.
Just as it’s important to train an employee in dealing with a variety of different plumbing problems from leaks to broken pipes, it’s also important to train them in handling situations when a kid is home alone or when they personally feel unsafe. Establish company-wide policies for these incidents so that your employees feel comfortable and confident.
You have a responsibility to provide your employees with the equipment they need to protect their health and safety. In order to effectively do their job, they need not only the equipment required for the necessary projects but also the equipment that will ensure they are safe throughout the labor.
For example, pest control business owners should provide their employees with protection against painful insect bites and stings. Having these precautions is essential so that employees will feel comfortable enough to do their job. These preventative measures not only protect your employees but they will also protect you from potential charges.
In the age of the coronavirus, it’s especially important to think about specific COVID precautions to protect both your customers and your employees. For home service business personnel, they will be going in and out of many people’s homes and will resultantly come into contact with many different people and germs.
Think about what precautions you want your employees to take—including wearing masks at all times, wearing gloves, and using hand sanitizer before and after entering an individual’s home.
Making a plan to protect your employees that provide in-home service doesn’t have to be overwhelming. Start with these suggestions and work your way from there. Implementing even a few changes can greatly affect your employees’ work experience.
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The challenge of entering the corporate world presents unique challenges for women. Here are three areas of concern for females going into the world of work - whether in their 20's or 50's - and expert advice on how to not just survive, but thrive in today's environment.
Women face unique challenges in the workplace that can hold them back from reaching their full potential. Whether you're in your 20s and just starting out or have finished your degree and are preparing to re-enter the workforce, here are some excellent career tips that are all about empowering you in your professional journey.
Know Your Value
Unfortunately, companies are often invested in their own well-being. They consider employees expendable and have high, fixed expectations that cause employees to question their own competence and self-worth whenever they fall short. Do not play down your talents or abilities in an interview or around co-workers. Although it is intimidating, speak up for yourself when others try to speak for you or tell you what to do. Bullying comes from bosses, too, and far too many supervisors abuse their authority and use it as a way to degrade employees, especially females.
Research the positions you're applying to extensively. Learn about the average salary, and make sure you're being offered what your skills are worth. Do not undervalue the potential of your own contribution to a company, and don't speak passively about your achievements. Even if you are entering the workplace with limited experience, speak strongly about your passion, abilities and greatest strengths.
Safety can be a challenge for women in the workplace. Understand that workplace bullying and sexual harassment is never your fault, but you are not forced to just deal with it. Addressing the last point, by knowing your own value, you can set clear boundaries and know how to respond when they've been crossed, or you've been violated. Workplace harassment, especially of sexual nature, is not always as obvious as you expect. Know what kinds of attention cross the line. Inappropriate comments, off-handed remarks, and flirtatious messages passed off as "jokes" are unacceptable. Avoid going in storage closets, parking garages, or stairwells alone, especially after-hours. Workplace safety for women is a major topic of discussion in every industry, and it improves only when women take stands against unwanted behaviors.
Many women either have either a passive or aggressive communication style. The former is rooted heavily in frequent apologies, unspoken feelings and not knowing how to say no to something you don't want to do. Aggressive communicators are defensive and always on-guard, prone to conflict and believe they have to "strike first" and stand their ground to avoid being taken advantage of. You do not have to be "nice" to everyone. Being courteous and respectful is important, but your need to be kind to others shouldn't enable them to be unkind to you. Take ownership of your feelings by using "I" statements. Say "thank you" instead of "sorry," and make eye contact when you're talking to or listening to others.
Getting started in your career can be challenging, but there are tools like the ones above that can help you to succeed. You are a valuable asset to companies out there—you just need to be able to help employers see it. Embrace the opportunities you'll have to learn and grow, and don't let anyone take your power and you’ll be able to better succeed as you enter the workforce.
Innovations in technology that have allowed the person to try their hand in business have also provided a plethora of opportunities for helping a business to succeed. Today, industries of all kinds rely on technology to maintain a streamlined service for their employees and customers. But is technology that important to business? The following list details some of the ways tech can be utilized to enhance the day-to-day operations of a business.
If you run a retail business, nothing can cost you as much in both your budget and sales than an unorganized inventory system. Thus, one of the most important features a retail business must have is a high tech point-of-sale system. According to Celerant Technology, learning how to use a retail POS is an important investment that can transform your business, so it's essential to utilize all the features available to you. These POS systems allow you to have a detailed and live report on your inventory. Consider introducing training for your employees to use this system as they will probably be the ones interacting with it the most.
Communication Tools and Apps
Communication apps and tools have saved thousands of businesses over the years. This is because information is a highly valued asset in business. Communication tools, such as Facebook Messenger and Instagram, can allow your company to take advantage of minute-to-minute opportunities. Also, video communication tools like FaceTime have provided small business owners the ability to negotiate via the internet with their clients or potential vendors. This alone has provided countless opportunities to less-established businesses, which, according to BroadVision, are opportunities that would not have been there if it weren't for these communication tools and apps.
Often, it is not the lack of marketing or sales that bring down a business, but the lack of accuracy within its financial records. Your own lack of organization can easily create issues with your local county or even the IRS. There are currently hundreds of financial software tools out there that have saved businesses from going through these ordeals. They often provide you with notifications dealing with your taxes and updates on changes to the law that could affect you.
Technology is not something people should fear as a tool that can steal jobs. It can supplement and enhance your team's efforts, opening the doors to a business' growth. Simply follow the list above to begin implementing these technology tools and suggestions into your own business.
Attention to detail, or lack thereof, is a crucial component in making or breaking a business. Consequently, the level of detail-orientation of your employees plays an important role in the success and longevity of your company. There are measures that can be taken to enhance and improve employee attention to detail throughout your organization.
If you want to increase the level of attention to detail in your organization, one of the best places to start is at the foundation. When hiring new employees, make sure to ask them about their ability to notice the little things, and test them on this if possible — a lot of people list “attentive to detail” or “detail-oriented” on their resumes and in their interviews without actually having this skill. Candidates with the Analyzer/Logical personality type are naturally exacting, make excellent troubleshooters, and are more likely to double- or triple-check their work before handing it in.
However, keep in mind that these personalities may perform poorly in high-pressure environments.
Training employees about the importance of attention to detail is the first step to achieving the desired milestones and goals set for your business. Moreover, the aspects of your business in which more thorough attention is needed should be specifically outlined to the appropriate employees with training tailored to their unique business needs and contributions. Setting the right expectations upfront encourages workers to pay attention to the small details each and every time.
A training program can be set up accordingly by utilizing a work plan or task checklist with emphasis on areas such as employee and client relations, fiscal benchmarks, and data and operational accuracy for example. Training should be customized in a way that makes the most sense for your company’s business goals.
Track Employee Progress
Tracking employee progress and providing actionable feedback is pivotal to the growth of your workforce. In addition, it helps to build trust and motivate your employees to continually improve and strive for strong results in regards to attention to detail. Furthermore, facilitating feedback can lead to improved communication and effective completion of work tasks. When employees are tuned in to how their position ties in and relates to company goals, the potential for costly mistakes and errors are greatly reduced.
By following the three steps outlined above, your organization and employees will be on an empowered path to contribute quality work as a direct result of increased attention to detail. A few small changes can prove to be both beneficial in building up your company and hardworking personnel alike.
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What is the EX, or the employee experience, exactly? EX is not just about what it's like to work day-to-day in the office, and it's not about benefits, half-day Fridays, sleeping pods, beer fridges in the break room and other fun perks, though those things do enter into it. But EX is deeper and more meaningful than that. It's about truly engaging employees.
(BPT) - One of the latest business buzzwords this year is EX, or the employee experience. Organizations are beginning to realize that they need to create a positive employee experience in the same way they have focused on the customer experience. In this ever-tightening job market, it's mission critical to keep employees happy, fulfilled and challenged. Only then can they keep their customers happy. Focusing on EX means evaluating an employee's entire life cycle with the company, from before they even apply for a job to beyond their last day. It's so critical that Forbes even dubbed 2018 the Year of the Employee Experience.
What is the EX, exactly? EX is not just about what it's like to work day-to-day in the office, and it's not about benefits, half-day Fridays, sleeping pods, beer fridges in the break room and other fun perks, though those things do enter into it. But EX is deeper and more meaningful than that. It's about truly engaging employees. Employee engagement (EE) and EX are intertwined so closely they can be called one and the same.
The problem with EE: There's a disconnect
In a recent study, Dale Carnegie found that 70 percent of top executives believe that employee engagement has a strong impact on financial performance. In a similar study, Deloitte found that 85 percent of company leaders say EE is an important strategic priority, but Dale Carnegie found that just 31 percent of front-line employees and managers strongly agreed that their company is actually making engagement a top priority.
Clearly, there's a disconnect between what execs are saying and what employees are feeling. That's because there's a piece left out of this puzzle: the employees' managers.
The key to aligning executive priorities with what employees are experiencing lies in the management chain. Managers need to be enabled and empowered to engage their teams on a daily basis. It means getting managers the training they need to engage their teams, by making it a strategic priority and creating a culture of engagement. Dale Carnegie programs teach the skills managers need and can help organizations do the right things to increase overall employee engagement.
Ways to increase employee engagement
Focus on getting managers and supervisors the skills they need. Immediate supervisors and managers are on the front lines of employee engagement. Leaders at all levels need to understand that the way they interact with their employees and direct reports matters to the company's bottom line. Open a dialogue with managers about EE, and listen to what they're saying about what works and what doesn't, and if they're frustrated, give them the tools and training necessary for change.
Get CEO buy-in. If your CEO does not have employee engagement on his or her priority list, the effort is doomed to fail. Make sure the CEO has the facts on employee engagement, and the knowledge that it needs to start at the top. EE needs to be treated like any other strategic priority.
Align policies with EE. You need employee-supportive policies and procedures, such as a standard performance evaluation policy. But it also means changing policies that are barriers to engagement. Are there processes and procedures working at cross-purpose with engagement efforts? If so, change them. How are your rewards and recognition programs designed? What do you reward and recognize? Are they making your employees feel valued? It requires going through your policies with a critical eye, and the willingness to change what's not working.
Employee engagement needs to be on the top of the priority list for top executives, managers and supervisors, and that's no easy task. But in this ever-tightening job market, with greener grass just a click away on a job seeker's app, keeping all of your employees happy, engaged and fulfilled is the key to your company's competitive advantage.
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