Your new business is finally up and running and you feel like a kid in a candy store. You are happy, you have all your ducks in a row, and you feel ready for that first sale. Here are five things that you need to know in order to be successful in your business now and in the future.
It's About the Experience
Businesses thrive on customers having a great experience when buying a product or service, so it's up to you to make sure that this happens for the people that you serve. Make sure that your customer's journey is a pleasant one every single step of the way.
Providing a good experience for customers is important for future growth and success because these customers are going to be able to speak well of their experience with your business. They're also the customers most likely to come back repeatedly. The way you approach customers and communicate your brand can greatly impact your success. If you’re struggling with business growth, then you may want to examine your marketing strategy. Ultimately, customer experience is what will drive your business forward.
Reputation is Important
Being able to manage your online reputation is important if you want to have a successful business. Once you've established a solid customer base, ask these customers to review you on outlets like Google and Yelp. Also, you can politely invite them to send in video testimonials of their experiences with your business, which you can use for marketing on your website.
By utilizing customer testimonials to manage your reputation, you'll be able to gain new customers faster because you have built a trust factor with your audience. If you're concerned about asking your customers for testimonials, don't be. Your customers will love to be involved in the process of your success and offer you their perspective on their positive experience in working with you.
Your Mindset Holds the Key
Some people say that the key to success is knowing how to make a sale. The true key to success is in your mindset.
Your mindset holds the key to your ability to be able to market yourself well to your target audience. If you have limiting beliefs on how many sales per month you can make or how many clients you can work with in one year, then you'll see that come to fruition in your business. Train your mindset so that you're setting yourself up for success and eliminating limiting beliefs from the get-go.
Your Business Shouldn’t Be a Replica of Someone Else’s
It's very easy when you're starting out in business to play the comparison game. Especially if your business is a year old or younger.
There may be people who have been in business at the same time as you and you see them and feel like they're crushing it with their sales goals and client testimonials and pretty photo shoots.
The truth is, your business shouldn't be a replica of anybody else's business. Your business is a living, breathing entity of its own that is specific to you and how you operate and who you serve. Don’t try to copy someone else.
Be at Peace with Failure
While you may feel like failure is one of the worst things that can happen in your new business, that could not be further from the truth.
Use failure as a stepping stone to learn what you need to know to run your business successfully. Everything in your business that doesn't work out the way you expected it to has a solution on the other side of it.
By using these five things as guideposts in your business, you're setting yourself up for success and less frustration when failure hits.
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What is the EX, or the employee experience, exactly? EX is not just about what it's like to work day-to-day in the office, and it's not about benefits, half-day Fridays, sleeping pods, beer fridges in the break room and other fun perks, though those things do enter into it. But EX is deeper and more meaningful than that. It's about truly engaging employees.
(BPT) - One of the latest business buzzwords this year is EX, or the employee experience. Organizations are beginning to realize that they need to create a positive employee experience in the same way they have focused on the customer experience. In this ever-tightening job market, it's mission critical to keep employees happy, fulfilled and challenged. Only then can they keep their customers happy. Focusing on EX means evaluating an employee's entire life cycle with the company, from before they even apply for a job to beyond their last day. It's so critical that Forbes even dubbed 2018 the Year of the Employee Experience.
What is the EX, exactly? EX is not just about what it's like to work day-to-day in the office, and it's not about benefits, half-day Fridays, sleeping pods, beer fridges in the break room and other fun perks, though those things do enter into it. But EX is deeper and more meaningful than that. It's about truly engaging employees. Employee engagement (EE) and EX are intertwined so closely they can be called one and the same.
The problem with EE: There's a disconnect
In a recent study, Dale Carnegie found that 70 percent of top executives believe that employee engagement has a strong impact on financial performance. In a similar study, Deloitte found that 85 percent of company leaders say EE is an important strategic priority, but Dale Carnegie found that just 31 percent of front-line employees and managers strongly agreed that their company is actually making engagement a top priority.
Clearly, there's a disconnect between what execs are saying and what employees are feeling. That's because there's a piece left out of this puzzle: the employees' managers.
The key to aligning executive priorities with what employees are experiencing lies in the management chain. Managers need to be enabled and empowered to engage their teams on a daily basis. It means getting managers the training they need to engage their teams, by making it a strategic priority and creating a culture of engagement. Dale Carnegie programs teach the skills managers need and can help organizations do the right things to increase overall employee engagement.
Ways to increase employee engagement
Focus on getting managers and supervisors the skills they need. Immediate supervisors and managers are on the front lines of employee engagement. Leaders at all levels need to understand that the way they interact with their employees and direct reports matters to the company's bottom line. Open a dialogue with managers about EE, and listen to what they're saying about what works and what doesn't, and if they're frustrated, give them the tools and training necessary for change.
Get CEO buy-in. If your CEO does not have employee engagement on his or her priority list, the effort is doomed to fail. Make sure the CEO has the facts on employee engagement, and the knowledge that it needs to start at the top. EE needs to be treated like any other strategic priority.
Align policies with EE. You need employee-supportive policies and procedures, such as a standard performance evaluation policy. But it also means changing policies that are barriers to engagement. Are there processes and procedures working at cross-purpose with engagement efforts? If so, change them. How are your rewards and recognition programs designed? What do you reward and recognize? Are they making your employees feel valued? It requires going through your policies with a critical eye, and the willingness to change what's not working.
Employee engagement needs to be on the top of the priority list for top executives, managers and supervisors, and that's no easy task. But in this ever-tightening job market, with greener grass just a click away on a job seeker's app, keeping all of your employees happy, engaged and fulfilled is the key to your company's competitive advantage.
Women are starting businesses at a record pace — motivated to pursue passions, financial independence and the flexibility that eludes most traditional jobs.
(BPT) - Women are starting businesses at a record pace — motivated to pursue passions, financial independence and the flexibility that eludes most traditional jobs.
In the U.S. alone, women entrepreneurs generate $1.1 million in revenue on average across retail, professional and personal service businesses that have operated for 11 years. This stat comes from Visa’s new ‘State of Female Entrepreneurship’ report, which informed their recently announced program, She’s Next, Empowered by Visa, a global initiative to support and champion women in their efforts to grow their small businesses.
That’s powerful stuff, highlighting the important role women entrepreneurs play in the prosperity and economic development of local communities. The typical entrepreneur is 42 years old and earns nearly $110,000 in household income a year, making a profound difference in building and supporting families in the community.
Clearly, female founders are coming into their own. In fact, the Visa study found that 79 percent of American women entrepreneurs feel more empowered now than they did five years ago.
Still, key challenges exist: 73 percent say funding does not come easily, and nearly 2/3 use their own funds to get started. Assembling a good team, finding the right tools and dealing with competitors are among the biggest challenges keeping women entrepreneurs up at night.
For any entrepreneur, it can feel like there’s never enough time or resources to grow a business. To help other entrepreneurs and based on insights from the ’State of Female Entrepreneurship’ report, Visa polled four areas women entrepreneurs focus on to turbocharge success:
Find mentors: More than two-thirds said they wanted advice from fellow entrepreneurs. Relatable role models and mentors are invaluable when you’re making the leap to starting or building your own business.
Find your feet: Strategy development is critical for women starting up their own company. Assembling a good team was a challenge encountered by 37 percent of women founders. Other challenges include: finding the tools to grow and manage their business (36 percent), competition (36 percent) and growing as quickly as they need to (33 percent). Have a plan and pursue your vision.
Gather capital to invest in your business: Cash flow is the lifeblood of any business. Respondents cited profits and revenue growth as the top two priorities for improvement. Thirty-two percent of women would direct additional funding toward newer technology.
Put in overtime: When building a business, time is precious. Given the investment and high stakes that come with the territory, it comes as little surprise that a majority of women entrepreneurs (56 percent) are putting in more work hours than before they started their business.
If you’ve joined the ranks of female entrepreneurs, find support and resources by signing up for the Female Founder Collective, and visit She’s Next, Empowered by Visa where you can download and print a toolkit with tips and advice to help build and sustain your company.
This is the Week 13 Video List for Management 351… If you like and personally find value in these videos, do please share them further.
Video 60 - 11/12
HOW TO STAY MOTIVATED WHEN RUNNING A BUSINESS
Short Link: http://bit.ly/2vwNAai
Video 61 - 11/13
HOW TO MANAGE EMPLOYEE PERFORMANCE?
Short Link: http://bit.ly/2vA1lWw
Video 62 - 11/14
IS THIS THE WORLD'S MOST BABY-FRIENDLY OFFICE EVER?
Short Link: http://bit.ly/2wa6676
Video 63 - 11/15
Emojis Can Help Improve Communication And Our Relationships | Better | NBC News
Short Link: http://bit.ly/2vQFfPC
Video 64 - 11/16
How to Persuade Others with the Right Questions: Jedi Mind Tricks from Daniel H. Pink
Short Link: http://bit.ly/2uORGqs
This is the Week 12 Video List for Management 351… If you like and personally find value in these videos, do please share them further.
Video 55 - 11/5
WHY PERFECT GRADES DON'T MATTER
Short Link: http://bit.ly/2MXE9Xb
Video 56 - 11/6
9 Things Productive People Do Every Day
Short Link: http://bit.ly/2fwzL5R
Video 57 - 11/7
BRAND YOU: TO-DON'T LIST
Short Link: http://bit.ly/2wNeDM2
Video 58 - 11/8
HOW DO YOU BECOME THE HARDEST WORKER IN THE ROOM? | PHIL HEATH
Short Link: http://bit.ly/2wdkoUC
Video 59 - 11/9
DON’T LET THE OBSESSION WITH PRECISION OBSCURE THE BEAUTY OF IMPERFECTION
Short Link: http://bit.ly/2BnN2YQ
This is the Week 11 Video List for Management 351… If you like and personally find value in these videos, do please share them further.
Video 50 - 10/29
3 WAYS TO EXPRESS YOUR THOUGHTS SO THAT EVERYONE WILL UNDERSTAND YOU | ALAN ALDA
Short Link: http://bit.ly/2utkOnE
Video 51 - 10/30
How to win an argument
Short Link: http://bit.ly/2vXLroX
Video 52 - 10/31
Why People Brag About Being Busy | Better | NBC News
Short Link: http://bit.ly/2vQcLEX
Video 53 - 11/1
LEADERSHIP: SERVANT LEADERSHIP
Short Link: http://bit.ly/2utmPnK
Video 54 - 11/2
MANAGING ONESELF BY PETER DRUCKER ► ANIMATED BOOK SUMMARY
Short Link: http://bit.ly/2w4UKDG
This is the Week 10 Video List for Management 351… If you like and personally find value in these videos, do please share them further.
Video 45 - 10/22
BRAND YOU: YOU ARE THE COMPANY YOU KEEP
Short Link: http://bit.ly/2uKsiBX
Video 46 - 10/23
9 BAD HABITS YOU MUST BREAK TO BE MORE PRODUCTIVE
Short Link: http://bit.ly/2uvetqW
Video 47 - 10/24
CULTURE SHOCK: AN AMERICAN AT ALIBABA
Short Link: http://bit.ly/2vtbrbv
Video 48 - 10/25
FAITH SALIE: ENOUGH WITH THE EXCLAMATION POINTS!
Short Link: http://bit.ly/2vAs7hx
Video 49 - 10/26
BE RARE & VALUABLE: SO GOOD THEY CAN'T IGNORE YOU BY CAL NEWPORT | CORE MESSAGE
Short Link: http://bit.ly/2vRUmHI
This is the Week 9 Video List for Management 351… If you like and personally find value in these videos, do please share them further.
Video 40 - 10/15
Too many people in their 20s make the same mistake when they take a new job
Short Link: http://bit.ly/2uyHBhW
Video 41 - 10/16
Inspire Confidence in Others with Compassion: A Life Lesson from the Kitchen
Short Link: http://bit.ly/2w09VgC
Video 42 - 10/17
Getting the Most Out of a Collaborative Office Space
Short Link: http://bit.ly/2Mr826l
Video 43 - 10/18
EISENHOWER’S STELLAR ADVICE FOR HOW TO MAKE DECISIONS
Short Link: http://bit.ly/2vDCrVX
Video 44 - 10/19
THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE BY STEPHEN COVEY | ANIMATED BOOK SUMMARY
Short Link: http://bit.ly/2uIOxsO
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