You don’t have to think hard to realize that the current pandemic has affected the travel industry…well, a lot. The travel industry has had to evolve into something completely different to be able to provide services during such a strange time. But now, more than ever, it is important for the travel industry to provide the best service possible to help keep people safe. Here are some things to consider about how you can offer the best service possible.
Put Safety First
You can never go wrong putting safety first. It can help reduce the effects of the pandemic on your customers and increase the number of your customers. Those who would feel unsafe otherwise will travel more if they know proper safety precautions are taking place.
Putting safety first comes in a variety of forms. If you offer a physical service, it looks like cleaning frequently. It also helps to publish how you are cleaning adequately so potential customers know what you are doing to keep them safe. Also, by offering short term cancellations, you reduce the number of people who would travel even when they are feeling ill just to get their money’s worth. This shows your customers that their safety is your priority.
Customers are getting slammed by information every day. This makes communication even more important. Your customers need to be able to communicate with you as quickly, personally, and clearly as possible. Using a messaging platform can provide your customers with immediate access to important travel information. Providing information that is frequently updated on a website can help them to be in the loop with travel restrictions and public health concerns. Remember as you communicate with your customers to listen for their needs, be open and honest about what you can do, and provide as much information as possible.
Life in the pandemic is complicated, and there’s new information about it every day. Yes, it is important to communicate with your customers well and to put their safety first. But the only way you can do that is by staying updated with the current state of the world. Look into what tips you can give your customers to stay safe on a trip, check every day what places are open to travel to, understand how different industries are responding to the pandemic, and stay up to date on current public health suggestions.
Travel is more important than ever so that we can connect again, but it’s also harder than ever for your customers. Help them by offering the best service possible. We could all use more safety, communication, and information, and you can offer that for your customers.
Read this next: How to Adapt Your Restaurant to COVID-19 Changes
(BPT) - Traveling, especially during peak times, can come with lots of hassles. Booking a flight, traversing through a packed airport and getting to the gate on time are just a few things that can cause stress. Then there's using those tiny on-board bathrooms, and hoping you get your luggage back in one piece.
Travel is difficult for the average person, but now imagine doing all this in a wheelchair.
“Problems for travelers with disabilities are extremely common,” says Shaun Castle, a service-disabled U.S. Army veteran and deputy executive director of Paralyzed Veterans of America (PVA). “By far, the number one complaint that we receive from our members about any issue, is about the problems with air travel.”
Castle has experienced the difficulties firsthand. He has had his wheelchair bent, cracked and even lost in separate incidents.
“These are more than minor inconveniences,” Castle says. “If my wheelchair is damaged, it may mean I am stranded until I can get it repaired.”
But things could be getting better soon for Castle and tens of thousands of travelers with disabilities with the signing of the Federal Aviation Administration Reauthorization Act of 2018 (H.R. 302) by President Donald Trump.
The passage of H.R. 302 provides a “bill of rights” and an advisory panel for passengers with disabilities, as well as revised training and procedures for TSA screenings for people with disabilities.
PVA calls it a matter of basic civil rights and has been a vocal advocate for safer trips for all travelers with disabilities. The congressionally chartered veteran’s service organization even challenged the Department of Transportation in court to move forward with requirements for accessible bathrooms on single-aisle planes.
There are some things travelers with disabilities can do to reduce risks, especially during the busy peak travel times.
Write it down. The group recommends attaching written instructions for folding and stowing directly to wheelchairs and scooters. Many airlines have forms online for passengers to complete.
Plan ahead. Call the airline a week in advance of the flight to confirm special arrangements and call the TSA Cares helpline 72 hours in advance (855-787-2227) for assistance with security.
"This new bill recognizing the rights of travelers with disabilities is a huge move forward, but there's more work to do," says Castle. "Paralyzed Veterans of America will continue to work toward accessibility for all Americans with disabilities."
Check pva.org/travel for more tips, resources and to share your travel story.
(BPT) - There was a time decades ago when taking a flight was truly a privilege. People looked forward to comfy seats, cold drinks and friendly service.
Today? Not so much. With the cramped seating and impossibly long security lines, flying is the unpleasant grunt work of travel — something you endure to make it to the better thing. But travel pros know the best ways to soothe their nerves in the face of even the most aggravating situations.
Below are five big annoyances on commercial flights, and smart strategies to help you cool your jets and deal with each. As you can see, new technology is helping to make flight much more enjoyable than you’re probably used to.
Inflight annoyance No. 1: Noisy passengers
Whether the toddler in row 15 is throwing a fit, or your neighbor continually wants to strike up a conversation, few things are more annoying on a flight than noisy passengers. This is where a pair of noise-canceling headphones is worth the investment. While dampening the surrounding sounds, these will help you focus on your work, a movie or even sleep. Even better, they send a clear signal to the world that you’re not available for idle chit chat.
Inflight annoyance No. 2: Seat kickers
Many parents have been on both sides of the “seat-kicking” issue. Of course no one wants to feel their chair kicked, but it’s harder to prevent than a lot of non-parents think. Little kids move fast, and 2-year-olds aren’t the best listeners. A recent survey by YouGov shows most respondents (55 percent) said they are annoyed having their seats kicked or hit when flying.
The key to staying calm is dealing with the situation early and politely. Turn around with a smile and ask the child’s parent if they could help their child to not bump the seat in front of them. You might even suggest putting a carry-on under their feet to rest their legs on. Finally, stay patient. The parents want a peaceful flight just as much as you do.
Inflight annoyance No. 3: Flight delays
There’s no need to get worked up when you get the bad news that your flight will be late due to maintenance issues. Instead of getting frustrated, use the extra time to treat yourself. Grab one of those chair massages in the concourse. You’ll feel more relaxed, plus the muscle rub-down will send a message to your brain that everything is OK.
Besides, you may not get many chances in the future to treat yourself because technology advances are starting to cut back on the length of these maintenance delays. For example, GoDirect Maintenance Services from Honeywell Aerospace wirelessly connects mechanical systems to maintenance crews, so they can quickly address potential mechanical issues. They'll know what the plane needs even before it lands, saving time and keeping operations smooth. By reducing troubleshooting time by up to a whopping 25 percent, that means less downtime for airline flights and fewer delays caused by maintenance.
Inflight annoyance No. 4: Terrible Wi-Fi service
Besides being charged a bundle just for internet access, passengers are often disappointed by what they get: dropped service and the inability to use the Wi-Fi for things they really want, like streaming music and movies.
Preparation is key to staying calm, so before the plane takes off, keep your device stocked with movies, albums and books. But one day soon, that won’t be necessary.
High-speed inflight Wi-Fi from Inmarsat’s GX Aviation, powered by Honeywell’s JetWave system, is already a feature on select international flights. Passengers can tap into home-quality Wi-Fi around the globe to stream their favorite TV show without annoying interruptions or being dropped. Having reliable inflight Wi-Fi is also great for entertaining kids throughout the entire flight. Especially since most people (61 percent) are not willing to offer a traveling parent help who's struggling to entertain or calm down a young child, even if it could mean positive travel karma for them, according to YouGov. No disruptions to a child’s favorite TV show could be the ticket to a calmer travel experience for all on board.
Inflight annoyance No. 5: Dry (potentially smelly) cabin air
It’s much easier to relax when you are comfortable, and the easiest place to start is with your airplane outfit. Wear moisture-wicking active wear to keep things breathable in a warm environment, but be sure to stash a fleece jacket in your carry-on so you can warm up if the temperature drops.
But what if you sit next to a passenger with body odor or someone who brought bad-smelling food on the plane? YouGov’s recent survey shared that 74 percent of people are annoyed with these unwanted smells when flying.
Fortunately, fluctuating cabin temperatures and smells are on their way out. Thanks to Honeywell’s Integrated Environmental Control System, advanced technology monitors and controls the cabin environment, so the air conditioning, cabin pressure, cooling and ventilation are always in perfect balance. Here’s to a more pleasant travel experience for all.
Read more about Honeywell Aerospace on the Follow the Aero blog.
Flying? 5 ways to keep your cool and get through it
Back in the golden age of flight, boarding a plane meant you were in for an amazing experience – comfortable seats, plenty of cold drinks and smiles everywhere.
Today? Not so much. With the cramped seating and impossibly long line to get out the door, flying is seen as the unpleasant grunt work of travel, something you just have to get through. Talk to the travel pros, though, and they’ll tell you there are ways to sooth your nerves in the face of even when the worst . It just takes a willingness to take a few deep, cleansing breaths and see the solution.
Let’s walk through the five most annoying flight experiences with strategies to help you calm down and restore your mood to good.
Inflight annoyance No. 1: The passengers
Whether a toddler in row Q is having a fit over being belted in, or your seat mate wants to strike up an unwanted conversation, noisy passengers can distract your creating that zen-like flight experience you want to create. Not to mention, it’s very annoying. This is where a pair of noise canceling headphones is a flier’s best friend. While dampening unwanted sounds, these allow you to focus your ears on podcasts, music or an audio book – while sending a clear signal to the world you’re not available for idle chit chat. (To send a stronger message, just lean back in your seat and close your eyes.)
Inflight annoyance No. 2: Seat kickers
Little kids love to swing their legs. Which would be fine, if you didn’t have to feel it drumming on your lower back during an entire flight. The key to staying calm is dealing with the situation directly. Turn around and politely ask the child’s parent if they would put a stop the kicking, because it’s keeping you from relaxing during your flight. If the pitter patter of little feet doesn’t stop, offer your carryon suitcase as a foot rest to accommodate their short legs. The sacrifice may be worth a peaceful flight, and with any luck, the parent will take the hint and grab their own luggage to solve the problem.
Inflight annoyance No. 3: Flight delays
When you get the bad news that your flight will be late due to maintenance issues, there’s little point in getting worked up. You can’t do anything, plus the So why not use the extra time to treat yourself? Grab one of those chair massages in the concourse. You’ll feel more relaxed, plus the muscle rub-down will send a message to your brain that everything is OK.
Besides, you may not have these chances in the future, because technology will cut the length of these maintenance delays. For example, emerging technology from Honeywell Aerospace called GoDirect Connected Maintenance will place important mechanical data right in the hands of maintenance crew, even before the plane lands or before something breaks. By reducing troubleshooting time by a whopping 25 percent, that means briefer downtimes for airline flights.
Inflight annoyance No. 4: The terrible wi-fi service
Besides being charged a bundle just for internet access, passengers are often disappointed by what they get: dropped service and the inability use the wi-fi for things they really want, like streaming music and movies. Preparation is key to staying calm, so before the plane takes off, keep your device stocked with movies, albums and books. If this is a working flight, download hard copies to your laptop, so a dropped signal doesn’t disrupt your progress. One day, this hassle will go the way of the horrible inflight music and movie. High speed inflight wi-fi powered by Honeywell’s JetWave hardware is already a feature in select international flights. For you, that will mean you can tap in to home quality Wi-Fi, and stream your favorite TV show without worrying about being dropped!
Inflight annoyance No. 5: That dry, ever-changing cabin air
It’s much easier to relax when you are comfortable, and the easiest place to start is with your airplane outfit. Wear moisture wicking active wear to keep things breathable in a warm environment, and be sure to stash a fleece jacket in your carryon so you can get cozy if the temperature drops. In the meantime, fluctuating cabin temperatures are on their way out, thanks to Honeywell’s Integrated Environmental Control System, will use advanced technology to monitor and control the cabin environment, so the air conditioning, cabin pressure, cooling and ventilation are always in perfect balance.
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